2 minutes ago Hi everyone, I've received the QuickStart installation kit and got to the first step with plugging into the isolator wall socket. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. I am going to cancel. I am going to send you a private message. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Options. If you require an alternative format bill, such as braille or audio, you will not be charged. I have the new one as. I don't work for Virgin Media. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Broadband. in Email 10 hours ago Hi, need to replace my virgin media hub and it's always dropping connection via WiFi in. D01 C9W8. and view the images for a range of different wall box options. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. You need to verify that the white coax cable from Virgin Media’s wall sockets is also tightly connected to the Hub. Now to my Issue: I opted for the self-installation ki. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. Tuning in. I will only be using one wall socket, so the other socket will have no connections. on 15-02-2022 10:03. I'm a Very Insightful Person, I'm here to share knowledge. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I will private message you now to confirm your details. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Those appear to be a pair of cables for a satellite connection. Live TV uses co-ax cables. I received myquickstart pack yesterday. Apologies for any cabling issues. The pre-install team number is 0800 052 1734. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch; 2. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Had arranged self-install as per suggestion from VM. It should look similar to the integrated wall socket on Picture 3. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. 1. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. Or if the other end of the white cable is in a more useful. on 05-09-2023 20:36. All the wall. Most QuickStart kits have just 6 cables, connectors and powerlines to. Sadly, I can't set up because my wall socket does not fit. There are two empty wall sockets but the cable doesn’t fit into either. Back a step. Next, connect the power cable. The cable could be hidden within, or behind, furniture. Push the red label end of the white cable, into the wall socket. 95. Two virgin media wall sockets, only one required in QuickStart,. Booking an engineer is easy with Virgin Media. . That would indicate the base station and the handsets are in communication with each other. Re: No wall socket. Virgin media wall socket in an unusable place. - 5156068. Virgin Media. We would like to show you a description here but the site won’t allow us. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. As you connect the power supply to the wall and the Virgin Media Hub 4, ensure it is tightly bound. I have also checked outside and there is no box either on my property or on my boundary wall. Manage Your Account. Step 4. The white. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Everything is converted to specialised triple screened coaxial cable. Is it necessary to plug the cable to socket for having wifi, if so what can I do now. Can't find Wall Socket on 18-11-2021 13:36. All the wall sockets I can see are for BT. Stay safe online. Don’t have a virgin media wall socket; Options. We have tried plugging it into the only box we found it would fit but no luck. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Is it possible to ask Virgin Media to install a secondary fibre wall socket in my property? I'm having broadband speed issues with my new package and an electrician has told me. We have recently returned to virgin media after leaving but I'm worried that the socket may not be safe. I can only find the TV socket. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. 9. There is a virgin media wall socket in the house but there is already a cable that is wired (looks screwed in) to the socket. Dave. I have looked everywhere but can't seem to find one. Hi, I just moved to a new house and got my virgin media kit today. Plug it into a wall socket near one of your existing. Check if Virgin Media is available in your area, by using our postcode check-. For into also image of the type of. Cihank617. Also available from the likes of Screwfix, Homebase, Toolstation etc. Browse Virgin Media Virgin Media Community. Attention! Your ePaper is waiting for publication! By publishing your document, the content will be optimally indexed by Google via AI and sorted into the right category for over 500 million ePaper readers on YUMPU. You should see a welcome screen, then the Virgin Media start up screen. The phone number doesn't connect you. An HDMI cable that you’ll plug one end of into the Stream box and the other end into your HDTV. If you don't have the cabling then call the pre-installs team on 0800 052 1734. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. Some cordless systems have a paging function (often controlled from a button on the base station). Virgin Media Wall Socket. Browse Virgin Media Virgin Media Community. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. Step 2. As you can see from the below, they have a VM wall socket already installed, but this leads off to a three-way splitter. VM BB TV Landline. You can choose from a variety of wall socket types, depending on your needs. No Virgin Media Wall socket . 19 minutes ago. If you look into the back of your Hub, you'll see a port named. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The "two cables" sound very like a Sky dish install. The cables won’t attach to the wall socket which looks mangled. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. Hi, Same problem here. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Re: Wall socket. My Virgin Wall socket not same as installation guide that one. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. £ 9. Thanks again. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. No wall socket 4 weeks ago - last edited 4 weeks ago I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall socket just these two wires. (I did this video to help/guide new engineer as I did not find any for my self when I started. -and 3rd coax cable that runs from the Virgin socket to a power adapter plugged into wall socket. Dave. Each box also has separate channels. Just moved in to new (rental) flat. Your new services from Virgin Media are all set up and ready to use. The port has a screw on threaded head. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. No internet, unfortunately. Router Plugin Port. Vonage 2nd line. The new cables from your Quick Start kit will be push fit. Its a flat £25 charge to move the connection points and rebalance power levels. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. Don’t plug the power cable into a plug socket yet. Take a look outside where the incoming cable is. The other is marked TV, & this is used for TV & Broadband. I was told when purchasing the broadband package that fibre was available here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No, the ethernet cable is for a wired device if you have one. When I proceeded to set up my Hub 3 I quickly realised that. Do you have anymore images with more light so we can see the connection more? If you do have any further questions regarding self install you can find information. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. Wire doesn’t fit in to Virgin Media Wall Socket in QuickStart, set up and connections 54 minutes ago; ordered new broadband, cable too short in QuickStart, set up and connections 21 hours ago; Wrong wall socket in Networking and WiFi yesterday; Hub 3 set up in QuickStart, set up and connections yesterdayVery poor advice. I will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. Simply set up a 360 Mini box in each of the rooms you'd like to have Virgin TV. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Tudor. Vonage 2nd line. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. 4. We would like to show you a description here but the site won’t allow us. Answered! Go to Answer. See where this Helpful. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. . #2. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the wall and up to your room and then back inside with an ethernet socket. ThanksThe existing cables will be screw-on (11 mm spanner or pliers required). Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Check all cables are tightly connected between the back of the box and your TV. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Browse Virgin Media Virgin Media Community. Thank you. Options. We have a virgin media wall. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. You will only have been sent a. Most QuickStart kits have just 6 cables, connectors and powerlines to. Another option might include. Some properties do not have a wall socket, only a cable. For any new customers joining now and taking a VM landline as part of the package, it would not be used as the VM landline connection is now provided from the back of the VM hub (via the TEL1 socket and an adapter which allows an ordinary telephone to be plugged in there). Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Most of our customers receive their bills via E-billing. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Our quick start kit has been delivered but when setting up there is no wall socket to plug the hun into. socket. If you have a working internal wall socket, located in the right place then order our QuickStart broadband installation kit. on 17-09-2022 22:50. Account - Mobile. wall socket - landline? I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. Old Virgin Media box and poor signal. Back a step. 3 weeks ago. Tudor. 97K; 1. To be able to receive an E-bill, you need to provide us with a valid e-mail address. Thanks again. It is likely you will be waiting a few days. Again from a wall socket. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. It's possible that the aerial isn't the correct type/group for modern digital transmissions but that's not your problem, you aren't expected to pay for upgrades. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. If you have any questions about your service,. Dave. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. add to list Tags Virgin Media Box Wall Mount (Side) UK , , Download: free Website: Thingiverse. I'm sorry to hear about the missing wall socket. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. 4 weeks ago. Vote. Damaged Wall socket. The new cables from your Quick Start kit will be push fit. on 01-02-2023 14:26. on 03-08-2020 18:05. Tudor. Get virgin engineer to move the wall socket. Post a photo of the "wrong" socket please. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. You can also check for a loose cable as not all properties have a socket. please - 5241140Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Being connected to the internet is one of the most important modern essentials in 20. on 31-12-2021 10:47. Hi there, I moved house and ordered VM broadband and got the option for a quick start kit. If no. Virgin media wall socket in an unusable place in QuickStart, set up and connections Saturday; Hi in QuickStart, set up and connections a week ago; Top. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. The internal wall boxes are mostly oblong. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. From there it is going into the white distribution amplifier. Check your DMs btw. Thanks for your post on our Community Forums @Kimloan, and a very warm welcome to our Community Forums! Sorry to see that the installation could have been done tidier that what was left behind. Pop the power cable into a nearby plug socket, and turn it on. I cannot find a Virgin wall socket within my flat. So you can either unscrew this one & push on the connector provided in the Quick Start pack. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterdayon a domestic hub you look at the values thus. Stream from Virgin Media. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. My Virgin Media App. Then check your WiFi or Ethernet connectionStep 2: Order your TalkTalk Broadband service. . I'm not sure what this integrated wall socket on Picture 3 is for, I suspect TV or radio. Browse Virgin Media Virgin Media Community. James-30 wrote: ». Virgin Media; My Virgin Media; Shop; Help;. Actually it is not a box it is just a cover to cover up the splitter behind it. 84K; Tudor. Damaged Wall socket. . When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I don’t have one. We have the quickstart pack but sadly cannot get broadband set up and working. Try the automated service status number 0800 561 0061 to check for any faults in your area. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. It is actually a VM box but a very old one, even though it was still in use just over a month ago. sophieboulter1. You should see a cable going through the wall and if you trace this inside, you should get the cable. - 52500241 ACCEPTED SOLUTION. on 03-08-2020 18:05. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Once the new Hub arrives, please plug it in within 5 days. Re: Can the fibre optic cable from the wall socket to the ONU be replaced with a longer one. Browse Virgin Media Virgin Media Community. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The internal box should be oblong, square one are for phone. We would like to show you a description here but the site won’t allow us. £8p/m extra or included with Gig1 or Volt. If you don't have the cabling then call the pre-installs team on 0800 052 1734. No internet, unfortunately. Thank you. wall socket. AnthonyRaw1986. My Virgin wall socket just have phone line, didn’t get. The aerial cable would probably be in the wall and it's just a case of wiring a socket on. Cihank617. Account - Mobile. The metal box in photo 3 looks like a likely contender. Hello VLNeedham. The previous owners had a Virgin Media subscription and I've signed up for a broadband-only deal with them myself. Options. Simply push the cable head over the screw head. The problem is the Hub is in my Study and the - 4964746. What to expect with broadband installation QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. I have two wall sockets which say Virgin and two which say NTL, only the two NTL sockets have two connectors at the bottom, one labelled TV and one labelled FM. So, follow these steps on how to disconnect, return and connect the new virgin media Hub. on 30-12-2022 13:41. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. if I follow the cable that’s wired in already, it ends with a cut cable The cable with the hub is not fitt. Save £105. Virgin Media Super Hub 3. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. Go to solution. Second, you'll likely need a manned installation for your VM services. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. on 17-12-2022 10:39. I recently got Virgin broadband installed. Also, make sure the white cable from the back of your TV box to the wall socket is tightly connected too. Once the landline cable has been attached to the adapter, you’ll need to plug this into the first grey on your hub (also known as RJ11). Don't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday; Internal Wall socket power supply missing in QuickStart, set up and connections yesterday; V6 - hub 5 in Networking and WiFi Tuesday; Problem using the VM Connect app to do home broadband survey in Networking and WiFi TuesdayI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Only now have I realised the bundle includes landline and as Im in a rental I cant have someone making any holes or adjustments to the walls. Reply. . The multimedia socket has a coax options as does the virgin media socket. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoNo Virgin Media wall socket on 16-10-2022 18:45. How to book an engineer to install wall socket I got quick starter kit but I haven't got a wall socket - 4958051I just moved into a new apartment, and bought a broadband from virgin media. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. . (and up the wall). Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. 168. 1 Mar 2016. With any other modem this would be a connection from the telephone system which would also come from a wall socket. VM don't use fibre inside the property. I would love to help you get your service installed. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). All forum topics; Previous topic; Next topic; 14 REPLIES 14. Virgin Media Multiroom is a service that allows you to have up to two additional TV 360 mini boxes, so you can watch shows all over the house. Connecting Hub 3 To Extensions Virgin Media Community 4797660. . I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. VM will usually only supply a Quickstart to a property that had VM previously. Plug into the wall socket. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. • Using your TV remote push the Input, AV or Source button. When the box came, the guide has said to screw the cable into the VM wall socket but the problem is I. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I have received my quick start-up kit. Looks like the supply cable is dropping down from the top of the photo into a metal isolator box. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. My Virgin Media App. The block box on second picture is an amplifier for terrestrial TV. Tudor. You need to use an ethernet cable to make a connection between your PC and an ethernet socket on the back of the VM hub. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. Hey, I recently just brought a Virgin Hub 5 but I realised that I don't have a Virgin Socket in my new flat. VM BB TV Landline. 2. . to your Virgin Media socket. VIRGIN MEDIA V6 TIVO EXTENSION CABLE. My Virgin Media App. on 23-10-2022 13:36. Occasionally only a very short stub of wire is left behind often hidden. Hi all I have just received my kit today and have tried all available sockets that the cable would fit in. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. When it comes to household wiring, Virgin Media wall socket wiring diagrams provide vital information about the way in which the electrical cabling in your house is arranged. Browse Virgin Media Virgin Media Community. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. I would like to arrange for someone to come and look at it and if possible to move the socket whilst they are here. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. The installation took about 2 hours and was similar to an ordinary coaxial install, the CPE. First, turn your TV box off at the wall. No Wall Socket for Internet and TV in QuickStart, set up and connections 3 hours ago 45 times in 11 months in Networking and WiFi 13 hours ago Moving virgin router to another room in QuickStart, set up and connections Sunday1 ACCEPTED SOLUTION.